You can send us a letter or Email with your order, and send us after that a Money Order. Please do not send cash ! After receiving your payment we sent out the order the same working day. - Updated: October 20, 2002
When you find an album you want to buy, put it in your shopping cart. Follow the directions provided by the Shopping Payment gateway and click on " checkout" to complete your payment options. We have two options : Check Online payment, if you choose this option we are able to ship out the same day, because we will draw the check on your account ourself.
Checks: All checks must be drawn from a U.S. bank. Please make sure to write your order number on the check. If you pay by check IMS will hold your payement for 5 or more days for clearing, before processing your order. If a check cannot be deposited in our bank due to insufficient funds a $25.00 fee will be added.
Please note -- any check (or money order) drawn from a foreign (non-U.S.) bank will be returned to you. If our bank deposits a foreign check (or money order), a $20.00 foreign conversion fee will be charged to your account.
Money orders (If you live outside the U.S., it must be an international money order in U.S. dollars): Please be sure to write your order number on the money order.
Payments form the Netherlands: Special for our Dutch customers it is now possible to transfer payments to our Dutch Bank Account, details are in the order pages, after ordering. Please make all payements payable to Irma Pane c/o Indonesian Music Shop PO box 61544 Potomac MD USA 20859 - Updated: October 20, 2002
Please note: we can not accept orders over the telephone for security reasons, but you can fax your order to :Indonesian Music Shop PO BOX 61544 Potomac MD 20859 Attn : Sales Departmentfaxcimile : (301) 933-2431 - Updated: November 25, 2000
If you receive a defective item, please contact Info@IndonesianMusic.com We will issue you a full refund after you have returned the damaged product. If a CD jewel case or cassette case arrives cracked or damaged, we will be happy to mail you a replacement. Send merchandise returns to the address listed on your invoice, merchandise that is returned to the wrong address will be shipped back to you.In most cases it takes about 3-4 weeks to process a music return (import merchandise may take longer). Shipping and handling charges are not refundable.We recommend that you send your return via an insured carrier. We are not responsible for lost returns. Address:Indonesian Music ShopP.O.Box 61544 Potomac MD 20859 Manager@IndonesianMusic.com - Updated: November 25, 2000
The Indonesian Music Shop is a safe and secure shopping environment. Our Apache web server operates in secure mode using industry standard Secure Socket Layer (SSL) technology. This technology, used in most popular online shopping sites, encrypts your personal information and credit card number, ensuring that it cannot be intercepted over the wire.In case we do discover someone is trying a fraudulent credit card transaction we will inform the proper authorities immediately to take action, data and IP numbers will be recorded. We are a hard working honest company and do not tolerate under any circumstances this kind of bussiness.We appreciate the concern that many of our customers have expressed about the security of online credit card transactions. You can be sure that IMS takes all necessary security measures to protect your credit card information, and does not release it to any outside organization.Here are a few of the measures we have taken to protect our customers:You can still use our secure server even if you decide to pay by check or money order. All of your account and order information, including your mailing addresses, email address and phone number will be encrypted to insure your privacy.If you are unable to switch to our secure server because of a firewall, you can still safely transmit your credit card information using our order form; the information will not be encrypted, but will still be all but impossible for a third party to retrieve.In a 1996 Washington Post article by Rob Pegoraro, David Medine of the Federal Trade Commission suggested that it is much safer to transmit your credit card number over the Internet than to give it to a waiter at a restaurant or read it aloud over a cordless phone -- two activities that are generally taken for granted as safe. In fact, a spokesperson at AT&T's Universal Card division stated that his company to date had not encountered any cases of credit card numbers being stolen during transmission over the Internet.However, we also offer you the option of phoning, faxing or mailing in in your credit card number after you place your order. Please follow the instructions that are provided when you place your order. Click here for telephone, fax and address information.We have all heard a lot of talk about whether shopping on the internet is safe. The fact is, market researchers estimate that on-line shoppers will spend over $5.7 billion dollars during 1998. Furthermore, their goods will be delivered--usually faster than they would otherwise receive them from a traditional store.Many online shoppers are concerned that their credit card information will somehow end up in the wrong hands. We hope you will be reassured to know that The Indonesian Music Shop uses Apache's Secure Commerce Server encryption technology, which digitally scrambles your order information, keeping it private and protected. This technology, called Secure Sockets Layer (SSL), is used by most major commercial shopping sites, including The Wall Street Journal, Amazon.com, Barnes & Noble Books, FTD Flowers, and Microsoft. As a result, it is actually safer to transmit your credit card info over the Internet using SSL than it is to use your credit card around town. The Indonesian Music Shop has successfully processed thousands of credit-card transactions to date without a single credit card number being compromised. What most people don't realize is that shopping with your credit card is actually safer than paying by check. In the event that there is a problem with your purchase, you can request that the credit card company remove the purchase from your bill and the online merchant will not be paid. If your credit card number is stolen, the credit card companies will not hold you responsible for any unauthorized purchases. So go ahead and join the millions other people that are experiencing the pleasure of shopping onlineOther Options If you prefer not to transmit your card number over the Internet, you may fax us your credit card information. Choose your preferred method in your Shopping Cart and instructions will be provided. - Updated: November 25, 2000
Yes, if you made your payment with a US/Canadia check we will only ship out your order after arrival of your payment. Please make check payable to :Irma Pane c/o Indonesian Music Shop PO Box 61544 Potomac MD 20859.
If you want to pay with a " Online Check " we can ship out your order immediately, because we can draw the check the same day from your account. ( after checkout, this option is available ). - Updated: October 20, 2002
When you find an album you want to buy, go to the " checkout " follow the directions provided by the Payment Gateway to complete your purchase, and the Money order options will be available to you. IMS accepts US$ denominated personal checks drawn from US banks, US$ denominated cashier's checks, and US$ denominated money orders by mail. It is our policy to fill your order as soon as the check or money order clears. If you require a refund, it will be sent by check. Please mail your check or money order to the address listed at the end of this policy statement. There is a $25.00 penalty charge for all bounced or rejected checks.Yes we accept all international money orders .Please make Money orders payable to :Irma Pane c/o Indonesian Music Shop PO Box 61544 Potomac MD 20859 - Updated: October 20, 2002
When you find an album you want to buy, go to the check out and follow the instructions provided by our payment gataway to complete your purchase. IMS accepts Visa, Amex and Mastercard at this moment. We never charge your card before your order is ready to ship. We will not charge you for a backordered item untill it is filled. You may give us your credit card information via online PGP, phone or fax forms Please follow the Gateway payment instructions when you place your order. - Updated: October 20, 2002
Special for our Dutch customers from The Netherlands, at many requests, it is now possible to transfer payments to our bankaccount in The Netherlands.Please transfer the US dollar amount ( same day rate ) in Euro's to:Irma Pane,P.O.Box 20061,2500 EB The Hague The Netherlands;Bank Account: ABN-Amro Bank, Stevinstraat 159, Scheveningen, The Hague. Accountnumber: 47.04.46.064 attn: Irma Pane. NOOT: Uppon arrival of transfer, your shipment will be released, and shipped out the very next working day ! - Updated: October 20, 2002
